Refund policy

We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items

Used or damaged products

Items purchased on sale or clearance

Refunds

After receiving and inspecting the return, refunds will be processed within 5–7 business days to the original payment method.

Exchanges

Exchanges are only accepted for damaged or defective items.

Return Requests

To initiate a return, contact us at:

📧 support@veloria.com

Include your order number and reason for return.